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Rework Buyer Experiences and Community Efficiencies with NetOps Automation

Automate NetOps to streamline enterprise and IT processes and enhance buyer experiences whereas unlocking financial savings and rising income

From house deliveries to streaming and video providers, the previous couple of years have taught us that prospects crave tailor-made and personalised experiences—anytime, anyplace. Whereas it could appear sensible to extend the frequency and high quality of those interactions, working with industry-leading organizations has taught me that wealthy buyer experiences begin from the within out, with well-maintained community operations that may result in price financial savings and income streams throughout all enterprise areas. Because of this, community automation is a necessity – not a alternative – if organizations want to keep aggressive out there and persistently present world-class buyer experiences.


NetOps groups that roll out and help digital transformation methods are feeling the warmth to ship premier providers to prospects. The standard community engineer spends greater than 400 hours yearly (or about 10 weeks of the calendar 12 months) devoted to solely community troubleshooting.1 So, it’s no surprise that community groups are underneath unprecedented strain to safeguard enterprise continuity, guarantee high quality of service, and preserve vigilant safety, in any respect prices. Consequently, Gartner predicts that organizations might want to implement hyper automation and be capable of quickly determine, vet, and automate as many enterprise and IT processes as attainable to succeed.2


Automating NetOps might help organizations handle huge shifts towards digital transformation, managing multi-vendor and hybrid infrastructure and repair request queues. However extra importantly, it could actually free precious assets to give attention to innovation and know-how to supply new and improved buyer experiences and drive the enterprise ahead. Though digital transformation elevates the client expertise whereas minimizing safety dangers, the size and complexity of IT could make automating community operations look daunting—but it surely doesn’t must be.


If finished correctly and with skilled steering, organizations can automate greater than 70 p.c of their community change actions, which is able to enable them to cut back the variety of outages by at the least 50 p.c and ship providers to their enterprise stakeholders 50 p.c quicker.3 Numbers like these communicate loudly.

By embracing new applied sciences and advancing automation with machine studying, NetOps groups can enhance enterprise outcomes with these advantages:

  • NetOps at scale. As much as 95 p.c of community modifications are finished manually.4 Automation removes time-consuming duties and permits community engineers to give attention to extra strategic initiatives. Additionally, automating repetitive duties is step one in evolving to an intent-based community that robotically responds to directors’ requests.
  • Proactive testing. Automating community checks might help you keep away from expensive and time-consuming community outages and achieve real-time insights into service high quality, all of which reduces the burden of repetitive workloads in your workforce.
  • Significant insights. Massive quantities of information will be crippling. However with built-in machine studying, algorithms will be configured to robotically monitor and acquire NetOps-relevant info and supply insights.
  • Visualized information. With key metrics that present visibility into the whole infrastructure, IT leaders can catch blind spots to disclose potential safety weaknesses earlier than they lead to legal responsibility.
  • Securing the enterprise. Coverage algorithms and improved evaluation can reveal safety gaps that depart networks susceptible to cyber intrusions, making it simpler to handle community safety.


Leveraging IT automation to handle rising community complexity past handbook processes and human evaluation has by no means been extra very important—making the position of automating your NetOps extra essential than ever.

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Unlock the advantages with IT abilities and experience

One of many essential objectives of integrating automation and NetOps is to allow a extra agile, proactive, and self-operating community. However self-operating doesn’t essentially imply the community features with out human interplay. The power of your workforce is essential to your success. That’s why reworking skillsets, upskilling community engineers, and gaining skilled steering are elementary to supporting community automation methods.


Cisco Enterprise Crucial Providers offers steering at each step of your journey as you embrace automation and reimagine IT for agility, progress, and innovation. At completely different occasions, you could want to enhance your workforce, search 1:1 skilled teaching based mostly on particular use instances, and/or achieve entry to a prime expertise pool and cutting-edge mental capital. With our experience—powered by Cisco analytics, insights, and automation—you may handle your top-priority tasks all through the know-how lifecycle, with steering when and the place you want it.

1 Cisco, 2021

2 Gartner, 2022

3 Gartner, 2019

4 Cisco, 2022





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