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Hear from Cisco International Advocate Awards “CX Ambassador of the Yr” winner, John Pell

In November 2021, Cisco’s International Advocacy group hosted the primary ever Cisco International Advocate Awards occasion. We celebrated the top-performing buyer and companion advertising advocates in Cisco’s advocacy communities throughout ten classes—placing the highlight on the superb work they proceed to do for Cisco. We’re excited to deliver you a particular Gateway Triangle podcast collection, the place we get to know our International Advocate Award winners and listen to their tales!

John Pell, an Advisory Resolution Advisor at ServiceNow, joined us for this particular episode. John received the CX Ambassador of the Yr Award in 2021 for his work with the Cisco CX group. John has beforehand labored side-by-side with Cisco to improve his prospects’ Contact Middle platform to construct and migrate from their outdated platforms to new ones. John’s work now revolves round serving to new and current prospects uncover their enterprise wants and implement ServiceNow’s software program to assist them accomplish their objectives. One venture that caught our consideration was constructing a program that helped staff adapt to the pandemic.

As John defined, “One of many issues that ServiceNow did final 12 months was construct a COVID vaccination program. We had been in a position to automate the reserving system that allowed the general public to go in and schedule a vaccination.”

ServiceNow additionally works to construct secure office packages that permit staff to soundly work from the workplace. John’s work is powering Hybrid Work for his firm and his prospects. Essentially the most spectacular half is that they’re executing on these initiatives in a matter of weeks!

The worth of advocacy with Cisco

John clearly excels in his work, however he’s additionally a standout advocate for Cisco. He shared with us that he indicators in to the Cisco advocacy neighborhood as a part of his morning routine to take a look at content material that’s related to him. He says that he finds info there that he wouldn’t have in any other case realized about, which is superb to listen to. John additionally provides excellent worth again into our neighborhood along with his considerate and insightful suggestions. He supplies information to his friends and actually fosters a way of neighborhood.

“One of many issues that I discover most participating and helpful about Cisco’s advocacy neighborhood is the best way that it collates the knowledge of Cisco merchandise,” John defined. “It’s the best way that it’s offered in that bite-sized format. It’s the truth that you may drop in and spend 5 minutes to study one thing useful. If this wasn’t there as a platform to have interaction with, I wouldn’t have realized about some vital info.”


If you understand John, then it’s no shock that he received an award with us. We’re so completely satisfied to have fun his work! Tune in subsequent time for extra from our Cisco International Advocate Awards 2021 winners!

Watch extra advocate interviews

You may take pleasure in this interview with Andrea West, our buyer advocate.

Be a part of us!

For these Cisco prospects who haven’t but joined our Cisco Insider Advocates neighborhood, take into account doing so. You’ll be capable to:

  • Join with friends in a gamified, on-line neighborhood
  • Have a possibility to fulfill with Cisco’s executives
  • Share your suggestions, questions, and greatest practices
  • Get entry to ‘insider’ content material and assets
  • Develop your skilled and private model
  • Amplify your organization’s success story with Cisco expertise

Able to get began? Head over to the




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