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Get essentially the most out of your networking, knowledge heart, servers, storage, and switching gear


The important thing to getting essentially the most out of your IT infrastructure is to have nice assist behind it. Discover out why IDC selected Cisco as a pacesetter for assist companies.

As of late, having a very good IT spine is essential for enterprise operations—no matter your kind of enterprise. And when your IT doesn’t work because it ought to, it’s crucial to get it mounted as quickly as attainable. To do this you want assist you may depend on. 

The Cisco assist companies crew is continually working to take away friction from the assist expertise. We’ve made our Sensible Web Complete Care extra proactive and efficient with Cisco Technical Help Middle (TAC) improvements like Digital Engineer–giving prospects outcomes on the velocity of lightning. And our Resolution Assist offers a single, devoted level of contact for multi-product, multivendor environments. Companies like these present that we perceive what an important function assist can play in serving to your group run easily—whether or not it’s enabling your day-to-day IT operations or serving to you innovate the client expertise. However don’t simply take our phrase for it.  

The 2022 IDC MarketScape survey requested over 1,200 enterprise prospects to establish the main advantages of utilizing assist companies. The highest three had been: 

  1. Improved {hardware} efficiency and higher total {hardware} satisfaction
  2. Sooner incident decision
  3. Simpler incident decision

Eighty-five p.c (85%) of the surveyed enterprises talked about assist companies as a key differentiator when selecting distributors. And IDC particularly recommends searching for distributors that “put money into a deepening relationship and never simply promoting programs.” 

Irrespective of your kind of enterprise, Cisco understands that with the intention to preserve enterprise operations working easily, you want assist that’s there for you whenever you want it most—with an organization that’s vested in your success.  

“Cisco has supplied us with assist throughout troublesome and difficult occasions. The mix of Cisco Resolution Assist, TAC, gross sales and the client expertise crew showcased stable teamwork with unparalleled buyer focus. Throughout a latest contact heart outage, the Cisco crew got here collectively across the clock to get to the basis reason for the issue and continued to pursue the difficulty to its full decision, even after discovering the trigger was a non-Cisco subject.”

—Rajeev, Fortune 500 well being care consumer

This identical IDC survey surveyed 11 assist suppliers with intensive assist portfolios for enterprise networking gear, knowledge heart networks, servers, and storage programs, after which ranked these suppliers into classes. 

IDC MarketScape Report
Learn the IDC MarketScape Report

Cisco CX was ranked by IDC within the chief’s part of assist companies suppliers, partly due to our understanding of the significance of post-sale assist and the truth that our assist group focuses at this time on buyer expertise. We additionally scored factors for our complete companies portfolio, which incorporates Cisco Managed Companies, Enterprise Vital Companies, and Success Tracks. And we had been lauded for each the depth of data held by our personal and associate technicians and our on-line self-help capabilities that assist prospects such as you shortly resolve their very own points.

“Led by their persevering with funding in service supply improvements and a deal with driving buyer outcomes, Cisco CX has cemented their management within the 2022 IDC MarketScape evaluation for assist companies with quick subject decision and serving to prospects get essentially the most from their Cisco expertise.”

—Rob Brothers, Program Vice President, Datacenter and Assist Companies, IDC

We would like our prospects to consider us because their strategic associate, at all times there whenever you want us. Click to be taught extra about the advantages and worth you may achieve from Cisco CX.  
 
Obtain the 2022 IDC MarketScape. 

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